CallJoy SMB Customer Spotlight: Southwest Wellness Clinic

CallJoy helps small businesses like Southwest Wellness Clinic manage call volume and improve the customer experience.

CallJoy’s easy-to-use phone technology is helping small business owners across the country answer the call to delight their customers so they can stay focused on doing what they love most - their jobs. As more users tell us how CallJoy is helping them better manage their small business customer service, we want to share their stories with you. 

Today we’re spotlighting Southwest Wellness Clinic.

Increasing Appointment Bookings with Advanced Phone Technology Designed for Small Businesses

Southwest Wellness Clinic’s founder and sole employee, Keith Roseman, started the El Paso-based massage therapy spa in 2007 with a goal of becoming his own boss. Demand for services hit an all-time high in 2019 as Keith booked more than 1,000 appointments ranging from Swedish and Thai massages to reiki treatments.

While business was booming, Keith was unable to answer incoming customer calls as he was often providing massage services during peak call times. Missing these calls meant missed revenue opportunities, as many callers wanted to immediately schedule a service and most did not leave voicemails, a common trend among consumers today.

To help convert callers to customers, Keith started using CallJoy to offer a more modern phone experience. Powered by AI, CallJoy’s affordable, advanced phone technology created specifically for small business customer service allows Keith to:
  • Utilize the intelligent CallJoy agent to greet every caller and automatically handle ~75% of incoming calls without requiring Keith to ever pick up the phone to answer questions or schedule appointments
  • Enable the textback feature to automatically send text messages to customers with a link to Southwest Wellness Clinic’s booking platform, digitizing the entire massage scheduling process
  • Record and transcribe calls, helping keep track of specific customer requests and learn what kind of responses could provide more automated phone assistance
When asked whether he’d recommend CallJoy to another small business owner, Keith quickly responded, “Absolutely. With CallJoy, it’s like I have another employee that can answer customer calls 24/7. It’s so easy to set up and provides me with tons of insights that help me run my business.”

Want to find out more about how CallJoy can help you just like it helped Southwest Wellness Clinic? Click here to try it yourself with a free 14-day trial.